Thursday, July 26, 2012

Behind the Scenes: Jobs@GSUSA

Here at GSUSA we thought it would be great to show our readers a behind-the-scenes look at our work here at Girl Scouts' national headquarters. Each month we'll spotlight employees from different departments and the work they do to serve our 3.2 million members. This week our Social Media Intern, Elizabeth Venere, interviewed IT Client Support Manager, Christine Tsin.

When computers crash at GSUSA national headquarters and at councils, Christine Tsin is behind the scenes, managing it all. Not only is technology an essential part of her job, but it is also a way for her to use her skills to help GSUSA support girls around the country.

As the IT Client Support Manager, Christine oversees the support teams that respond to and fix customer technology problems. She splits her time among several IT support teams to make sure tech support is provided as quickly as possible and ensure that new technology is available. She works mostly in Operations, making sure technology problems are handled, getting customer input, and looking for areas that can be improved. Recently, Christine developed several new informational resources (newsletters and webinars) to help staff feel more comfortable using technology and fit learning opportunities into their busy schedules. She’s also working on offering a new IT service portal to quickly process IT inquiries, problems, and service requests from employees and members.

Christine graduated from New York University (NYU) with a bachelor’s degree in Management Information Systems and Organizational Behavior, and received her master’s in Management of Technology from Polytechnic University (NYU-Poly). Her motivation? A desire to serve others. Christine says she was drawn to her career because it gave her the ability to help people solve problems, and gave her satisfaction once they had worked together and found a solution. She first decided to make her career in the nonprofit world while working at the American Museum of Natural History, where she created a database to help the volunteer department catalogue its volunteer information and to manage tour schedules. She then worked at the 92nd Street Y and redesigned a registration database for summer camp and afterschool programs.

Christine’s biggest challenge is keeping up with changes and innovations in the tech world, so she relies on the experts on the IT staff to stay up-to-date and to keep Girl Scout technology running smoothly. Another challenge involves encouraging staff to use new technology, especially those who may be reluctant. Her greatest successes occur when she gains staff and customer trust and helps them use new technology. Without this trust and cooperation, Christine would never be able to guide people toward leveraging technology to support their work.

Elizabeth Venere is not only our social media intern, but also a Girl Scout Gold Award recipient entering her junior year of college this fall. She provides GSUSA with awesome social media content.